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Frequently Asked Questions
Here are some common questions that are typically asked about the Big "I" Virtual University LearnCenter. This page will provide information on recommended System Requirements necessary to use this site and the available online courses. Such as how to purchase an online course, how to install and navigate the Course Player, how to bookmark your progress and resume later, how to access the exam modules and how to check your overall progress. If you have any questions or technical issues, please contact VU Technical Support at (virtualuniversity@iiaba.net). Thank you.
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| Click the appropriate link to jump to the related topic |
| Who should I contact for technical questions regarding the system or the online courses? |
| While your state association is the best resource for any questions regarding state specific Licensing or Continuing Education information, your state association does not provide technical assistance regarding the VU LearnCenter or the online courses. It is recommended that you contact VU LearnCenter Technical Support directly at (virtualuniversity@iiaba.net). |
| What information should I provide when reporting an issue? |
When contacting VU LearnCenter Technical Support, the following important information should be included in your communication in order to expedite a resolution.
• Your Full Name (First and Last)
• Your Business Email Address (Username)
• Your Home / Licensed State
• Detailed Description of the Issue |
| What are the supported system requirements for the Virtual University LearnCenter Site? |
• Microsoft Internet Explorer 6
• Microsoft Internet Explorer 7
• Microsoft Internet Explorer 8
• Windows 2000 / XP / Vista Compatible
• Pop Blockers – Temporarily Disabled or List VU LearnCenter Domain as a Trusted Site (http://bigivu.learn.com) |
| Is the VU LearnCenter compatible with a Mac? |
| The VU LearnCenter is best supported by MS Internet Explorer. Features of the VU LearnCenter may not function properly when using the Safari browser on a Mac. |
| What are the supported system requirements for the online Course Player? |
• Windows 2000 / XP / Vista / RC 7 Compatible
• Internet Explorer 6 / 7 / 8
• Pentium class processor or greater
• 16+ MB of RAM
• 28.8 modem or faster
• Pop Blockers – Temporarily Disabled or List VU LearnCenter Domain as Trusted Site (http://bigivu.learn.com) |
| How do I install the latest version of the Course Player? (Note: For some older course titles. Does not pertain to the Practical Guide to E&O course series) |
| If you have previously taken a course on the VU LearnCenter, you may have an older version of the Course Player installed on your system. If it is your first time attempting a course on the VU LearnCenter, the auto-installer should start automatically, once the course has been launched. Follow the steps below to install the player. (Click the icon for image) |
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Step1
Depending on local settings, auto-installer should initiate installation process automatically when attempting to launch course for the first time. |
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Step 2:
Internet browser will display a security bar warning regarding the "Learn.com Stream Player" add-on. Click on the Security Bar to continue install process. |
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Step 3:
Choose to "Install This Add-on" |
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Step 4:As installation starts, browser will display a security warning window asking if you would like to install this software. Click the Install Button. |
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Step 5:
Depending on local settings, some web browsers may display a security bar warning regarding an Active X Control required to run the following Add-on: "Plays Learn.com Media Streams". Click on the Security Bar and select "Run Add-on" to continue install process. |
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Step 6:
As installation continues, browser will display a security warning window asking if you would like to run this Active X Control. Click the Run Button. |
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Step 7:
Allow the installation process to be completed (anywhere between one to five minutes depending on connection speed). Once installation has been completed, the Course Player window will open in front of the Course Backdrop page displaying the course title. |
| Why doesn't the Course Player or the Course Player installer appear on my screen? |
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| Online Course Navigation Overview |
| The current versions of the courses are divided into two separate modules, the Content Module and the Exam Module. The Exam Module does not become available to the user until after the Content Module has been completed. The online courses are designed to bookmark your progress. However, it does require proper navigation and exiting from the Course Player. Once the Course Player opens, users can go through the Chapters at their own pace. If a user should need to step away, users should click on the Blue “X” Exit Button at the bottom right corner, to properly exit the Course Player. That will close the Course Player window and bookmark course progress.
The Course Backdrop page will then be displayed. This page has an “Exit Course” button posted on it. Click the Exit Course button to ensure that the session has been properly closed and return to the main Table of Contents. Click on the Finished Button to go back to the Returning Students page. When a user logs back on again and visits the Returning Students page, the user can click on the title of the course to resume the course. The course will launch the completed Content Module at the main title page. The title of the course will have green check mark indicating completion. This is to give the user an opportunity to review the content once more. The user can then properly Exit the Content Module to return to the Table of Contents. There, the Content Module will be checked off indicating completion and the Final Exam link will then be available. |
| On the final page of the course is a Student Acknowledgement instructing students to go back to the "My State" page prior to accessing the Final Exam. What is the proper way to Exit the course to ensure that my progress has been saved? |
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Step 1:
On the final page of the Content Module. A user can click either the next arrow to go back to the main title screen, or the user can click on the Course Menu button to review any previously viewed chapters or pages, or the user can click on the Exit Button to bookmark course progress and close the Course Player window. DO NOT close the browser window or click the red "X" at the top right corner of the window! |
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Step 2:
Once a user has properly exited the Course Player window, the Course Backdrop page is displayed. Click the Exit Course button at the bottom of this page to properly close the current session and go to the main Table of Contents. |
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Step 3:
If all of the pages of the Content Module have been successfully viewed, the course Table of Contents will display the Content Module as being completed, and a link to the Final Exam will then be made available. If a user does not wish to take the Exam at that time, the user can click on the Finished Button to go back to the Returning Students page. If the Content Module has not been checked off, the user may have inadvertently skipped a page or series of pages in a Chapter. Users can re-launch the Content Module, and view the Course Menu to see which Chapters have been completed, and which may have been skipped. |
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| What if I exited the course after completing the content module? How would I resume later to take the exam? |
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Step 1:
If a user has completed viewing all of the pages of the Content Module, but chooses to come back later to take the exam. When the user logs back onto the system and visit the Returning Students page, the course title will be listed under the “Your Courses in Progress” area with a completion percentage of (50%), (Please note, if the completion is not listed at (50%), user may have skipped pages within the Content Module). Click on the main title of the course to launch it again. The course will open back to the completed Content Module, this is by design. |
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Step 2:
The completed Content Module will open with a green check mark next to the title to indicate that it has been completed. Because the user would be resuming from a previous attempt, the system is giving the user an opportunity to review the content material. But the user is not required to do so. The user can just properly exit the Course Player, to get back to the main Table of Contents. Click on the blue “X” Exit Button to properly exit the Course Player window and save progress. The user can then launch the Final Exam from the main Table of Contents. |
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| How many times can I take the final exam? |
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Each user is allotted two initial attempts at an Exam. If the two attempts are exceeded, a page will be displayed to the user informing them that they have exhausted their two attempts, with a link to VU LearnCenter Support at (virtualuniversity@iiaba.net), where they can send request for a Third Exam Attempt which requires a $25.00 administrative fee. |
| What if I did not pass the exam on my first attempt? How can I review the course material before attempting the exam again? |
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To go back through the Content Module, users should launch the course from the main title under the “Your Courses in Progress” area. Once at the Table of Contents menu, click on the “Cancel Button” to reset the overall course progress. On the next course launch, the user will be able to access the Content Module again. Once the user has completed viewing all the pages of the Content Module, the user can follow the previous steps to properly exit the Course Player window and access the Final Exam for a second attempt.
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| How do I login? What's my username and password? How can I register a new user account? Do I already have a user account? |
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Big “I” VU LearnCenter user accounts are based on National IIABA Member Account information that state associations maintain at the state and national level. Usernames are based on a user’s business email address, and for IIABA Members, passwords are typically based on a six digit IIABA National ID number. This login information would be consistent for any IIABA web site. Big “I” Members that have any questions regarding their user account can contact either their state association, or National Big “I” Member Services at (logon@iiaba.net). |
| What if I'm not a Big "I" Member? Can I still take online courses on the VU LearnCenter? |
Non-Members can still access the Big “I” VU LearnCenter to take online courses. But they are required to self-register their own non-member accounts. Non-Members can self-register an account by doing the following:
- Click on the blue Login / Register button at the top right corner of the page
- Click on the “First Time” user link, and fill out the registration form
- Submit the registration form, the system will automatically generate an Activation email. (Please check your Spam or Junk folder as well)
- Click on the link within the Activation email and log on to the system
- Once logged on, the Welcome area of the homepage will display your name
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| How do I purchase an online course? |
Once you have properly logged on to the system with your own unique login information, you can visit the Course Catalog page to view the available online course offerings available from your state. The Course Catalog will have a list of available online courses and brief course descriptions. To begin the purchase process:
- Click the Enroll button, will initiate the eCommerce purchase process. You can add the desired course product to your online shopping cart by clicking on the radio button to select it, and then click the “ADD” Button.
- The next page will be a Cart review, listing the items that you have selected, displaying the title and quantity. Click the “CHECKOUT” Button to proceed.
- The last page would list the available payment options, where you can enter your credit card information to be submitted. If the transaction is approved, a confirmation message will be immediately displayed, and a purchase receipt notification will simultaneously be generated and sent to your email address. From the Confirmation page, you can click on the “Return to Main Page” link to return to the Course Catalog page. Click on the Returning Students tab to view the purchased product and launch the course.
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| What if an employee needs to take an online course, but does not have access to payment information? |
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The "Purchase For Other User" feature is intended for use when an individual such as an agency Principal, Manager, or HR Director is purchasing a course or courses to be distributed to other Intended Users. When using this option, the purchased Course License must be activated by the Intended User(s).
Purchase For Other User Instructions:
1)Purchaser logs on under their own user account
2)Go to the Course Catalog page to view online course offerings
3)Select the desired course, click on the red “Enroll” button to initiate Shopping Cart
4)Choose the “Purchase for Other User” payment option in the Shopping Cart (see below)
5)Click on the “Update Cart” button to activate the Purchase For Other User option
6)Once transaction has been completed, Purchaser will receive a Purchase Receipt confirmation email containing a “License Key”
7)Purchaser may then distribute the License Key to the Intended User
8)Intended User then logs on under their own user account
9)Go to the Course Catalog page
10)Select the desired course, click on the red “Enroll” button to initiate Shopping Cart
11)Click on the “Have a license? Click here to activate” link (see image below)
12)Enter the License Key to activate the course, course will be available on the Returning Students page
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| How do I request a refund? |
We want each user to be satisfied, and will make every effort to do so. However, requests for refunds must be emailed to (virtualuniversity@iiaba.net), with a brief explanation. Refunds will be granted if:
- User has viewed 1/3 or less of the course content
- User has not yet accessed the Final Exam
- Course Purchase was made within (30) Days of request
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| I've successfully completed a course and passed the exam. How can I confirm my the completion and my exam score? |
| You can review your course progress and scores by logging onto the system, and going to the Returning Students page. Scroll down to the area titled, “Your Completed Courses”. There, you will see the main title of the course and the Final Exam module title. The Final Exam titles will have your scores posted to the right of them. To the left of the Final Exam title, you will see three small icons. If you click on the left most icon, you will view a Big "I" VU LearnCenter Certificate of Completion. This is not for submission for CE Credit, but for your own records. |
| I've successfully completed a course approved for CE Credits in my state. How will my CE Credits be filed? |
| Upon successful completion of an online course and final exam, your score is recorded and a notification is automatically sent to your state association.Your state association is responsible for submitting and filing any CE Credits with your state Department of Insurance or other designated licensing body, such as Prometric. Please contact your state association to follow up on any CE Credit filing information. Contact for your state association can be found on the My State and Contact Us pages of the VU LearnCenter. |
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