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April 19, 2018
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"Essentials for CSR's" is an on-demand solution to one of the biggest challenges facing independent insurance agents today, training customer service staff to create efficiencies and improve job performance. The modules are interactive, combining sight and sound to enhance retention and shorten the learning curve. Topics include verbal communication, E&O loss prevention, customer management, business writing and negotiation skills. The twelve e-modules are available on-line and do not require time away from the office. The benefits are increased efficiency to the agency, increased confidence to the individual CSR and increased customer satisfaction.
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