Best Practices Module 1: Homeowners focuses on the 2000 edition of the homeowners policy developed by Insurance Services Office, Inc. (ISO), commonly used endorsements and rating.

Best Practices Module 2: Personal Auto Insurance focuses on the Personal Auto Policy and commonly used endorsements developed by Insurance Services Office, Inc. (ISO)

Best Practices Module 3: Personal Lines Related Coverages focuses on commonly utilized dwelling, umbrella, inland marine, watercraft, flood insurance forms and usage.

Best Practices Module 4: Errors & Omissions Loss Control focuses on the specific policies, procedures, and practices on the positive side of agency management and emphasize that providing outstanding customer service will benefit the agency in a number of ways, including increasing revenue and decreasing E&O claims.

Best Practices Module 5: Professional Development & Account Management is designed to help you understand the skills and tools to begin to implement or improve your agency's customer service program. Included in this course are a variety of forms and information needed for individual exercises during the course and for group exercises you can use in your agency.

Best Practices Module 6: Commercial Property Insurance begins with an overview of these forms and then examines one of the most common forms used to insure commercial buildings and their contents: the Building and Personal Property Coverage form. Many different insurance forms are available for insuring commercial property loss exposures.

Best Practices Module 7: Commercial Liability Insurance examines in detail the commercial general liability coverage form, some of the more widely used endorsements, and what is required to rate commercial general liability. Finally, this module will examine employment practices, directors and officers, and professional liability.

Best Practices Module 8: Commercial Automobile Insurance examines three widely used commercial auto coverage forms: Business Auto; Garage; and Truckers, along with basic rating considerations.

Best Practices Module 9: Commercial Lines Related Coverages deals with the commercial lines related coverages that are not generally included under the commercial property or commercial general liability coverage parts: workers' compensation; businessowners (BOP); surety bonds; crime; ocean marine; and inland marine.

Best Practices Module 10:Understanding Life Insurance and Determining Client Needs provides a fundamental understanding of life insurance and the application of a needs approach for individuals, families, seniors, and businesses, as well as an analysis of the premature death loss exposures.

Best Practices Module 11:Understanding Health Insurance and Determining Client Needs provides an understanding of the purpose and nature of how individuals, families, and organizations can protect against health loss exposures. This course discusses the major individual and group health insurance coverages available today.

Best Practices Module 12:Understanding Government, Disability, and Long Term Care Insurance provides and understanding of different government programs offering health insurance, including Medicare, Medicare + Choice, Medicaid, and Worker's Compensation Programs. This course also discusses Disability Income Insurance, Social Security Disability Income Insurance, as well as Long-Term Care Insurance benefits and eligibility.

This comprehensive course covers whole account risk analysis and exposure identification, including client life cycle, claim causes, policy documentation, automation, markets, and claims analysis. Includes information specific to agency managers to aid in claim avoidance.

This comprehensive course covers whole account risk analysis and exposure identification, including client life cycle, claim causes, policy documentation, automation, markets, and claims analysis. Includes information specific to producers to aid in claim avoidance.

This comprehensive course covers whole account risk analysis and exposure identification, including client life cycle, claim causes, policy documentation, automation, markets, and claims analysis. Includes information specific to customer service reps. to aid in claim avoidance.

This course will discuss not only the crimes and the impact of the crimes that businesses face, but also the coverage businesses can't afford to be without if they are ever victims of Commercial Crime. This course was developed in response to the Commercial Crime Coverage Policy revamped in 2000 and all of the related forms.

In this course you will learn the intricacies of insurance dealings within the trucking industry, including liability filings, proper application of coverage symbols, and key coverage form provisions.

This course is about the coverage that the EXCLUSIONS GIVE BACK. We look at the PAP, BAP and Homeowners policies to see those hidden coverages contained in the policy exclusions.

Pardon our mnemonics, but that's what this class is all about. In this case, however, it will assist you in examining some of the key issues with respect to this product and provides you with some coping skills to help make your agency the best it can be in servicing the many needs of the personal lines clients in your office.

This course covers the eligibility, coverage, forms, rating and E&O issues of flood insurance. It presumes that the student has access to the most recent version of the NFIP Flood Insurance Manual. As well, this course meets the required educational mandates of the NFIP to sell flood insurance.

Risk Assessment provides you with the tools and building blocks that will enable you to create the most effective plan that will enable your client to cope with the risks of loss that are created by exposures to unexpected, unintended, or accidental events.

Ethics affects you, your fellow insurance professionals, your carriers and your clients. This course is designed to furnish you an adequate “road to run on” in studying ethical business behavior, utilizing realistic case studies to practice application of the principles introduced.

The purpose of this course is to review the exposures -- both personal and commercial -- presented by renting a vehicle, then analyze the options available for managing these exposures. Utilizes a variety of ISO forms and includes coverage discussions inclusive of rental agency contracts, and other sources of coverage.

Welcome To The Agency is designed to introduce new insurance agency employees to the Insurance Industry. Major topics include the history of insurance; construction of insurance policies and terms; Homeowners, Personal Auto and Personal Umbrella forms; total account development; risk management; ethics; and the new employee's place in the agency. We hope you enjoy the course, and wish you luck in your new career!

This course enables the student to “decipher” the NCCI Workers Compensation Experience Rating Worksheet that is used to develop an experience modification factor (“mod”) for eligible insureds. You will also learn how to calculate a mod from scratch and how to spot errors. Finally, you'll explore important experience rating concepts and how to explain them to clients.

Whether you are new to Microsoft Access, need to brush up your skills, or just want to see what's new in the 2003 edition, this tutorial is for you. In this course, you will learn the basics of working in Access to create databases, forms, and tables; sort and filter records, and more. Microsoft Access's most critical features are taught in a simulated environment and reinforced through performance-based practices and testing. Enhance your performance on the job, in the classroom, or at home by brushing up on your Microsoft Access 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Access Specialist exam.

Whether you are new to Microsoft Excel, need to brush up your skills, or just want to see what's new in the 2003 edition, this tutorial is for you. In this course, you will learn to: build and navigate spreadsheets, work with formulas, format cells and contents, apply styles and templates, set up pages for printing, organize workbooks, and more. Microsoft Excel's most critical features are taught in a simulated environment and reinforced through performance-based practices and testing. Enhance your performance on the job, in the classroom, or at home by brushing up on your Microsoft Excel 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Excel Specialist and Excel Expert exams.

Whether you want to share pictures of your kids with their grandparents or promote a business, having a presence on the web has become an important medium for communication. Microsoft FrontPage 2003 - Fundamentals will give you the knowledge you need to begin building your web presence. In this course, you will learn how to plan your web site; create a new web page; design web pages using frames, layouts, and themes; use text, graphics, lists, and tables in your web page; save and print the web page, and more. Microsoft FrontPage's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft FrontPage 2003 fundamental skills.

New to Office 2003, InfoPath lets you structure information in rich, dynamic forms. InfoPath creates XML files that make it easy to share information throughout the organization and over the web. Learn the basics of using InfoPath to create rich, flexible forms with Microsoft InfoPath 2003 - Fundamentals tutorial. With this tutorial, learning takes place in a simulated environment and is reinforced through performance-based practices and testing.

New to Office 2003, OneNote is a powerful tool used to create notes and publish documents. In this course, Microsoft OneNote 2003 - Fundamentals, you will learn to create a note, save a note, print a note, open a note, edit a note, move or copy a note to another location. You will also learn to format text and lists and change vertical and horizontal spacing in notes. Microsoft OneNote's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Start communicating with Microsoft OneNote 2003.

Email has become a primary means of communication; make sure you are not left out of the communications loop by building your Microsoft Outlook 2003 skills. In this course, you will learn to create email messages, respond to email messages, create instant messages, use personal signatures, flag an important message, and format text. You will also learn to set message options, manage contacts, manage tasks, manage distribution lists, and more. Microsoft Outlook's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Start communicating with Microsoft Outlook 2003. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Outlook Specialist exam.

Discover just how easy it is to add some panache to your next presentation with PowerPoint. This course will take you through the basics of creating a PowerPoint presentation from templates; inserting, editing, and formatting text, tables, charts, diagrams, pictures, shapes, graphics, and objects, and more. Microsoft PowerPoint's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft PowerPoint 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the PowerPoint Specialist exam.

Desktop publishing is a breeze using Publisher, and Microsoft Publisher 2003 - Fundamentals will give you the knowledge you need to begin designing and publishing flyers, brochures, pamphlets, booklets, and more. In this course, you will learn to create a new publication, insert text, graphics, clip art, and pictures, and format the publication. You will also learn how to preview and print a publication and you will learn how to use Pack and Go to transfer your publication to a commercial print shop. Microsoft FrontPage's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft Publisher 2003 fundamental skills.

Process charts and flow diagrams are easily created using Microsoft Visio 2003, and this fundamentals course teaches you everything you need to know to create block drawings and flowcharts, create project schedules, create stencils, and insert and modify shapes in a drawing. Microsoft Visio's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing.

Visual Basic for Applications is a tool that can be used to customize Office 03 applications. In this course, Microsoft VBA 2003 - Fundamentals, you will learn to navigate the VBA window. You will also learn programming basics, data types, variables, operators, interaction functions, and more. Microsoft VBA's most basic features are taught using a simulated environment and reinforced through performance-based practices and testing.

Whether you are new to Microsoft Word, need to brush up your skills, or just want to see what's new in the 2003 edition, this tutorial is for you. In this course, you will learn to use such critical and time-saving tools as: special characters, AutoText, AutoCorrect, graphics, tables, bulleted lists, numbered lists, and outlines. You will also learn to format text and documents, work with columns, headers and footers, and page breaks, and more. Microsoft Word's most critical features are taught in a simulated environment and reinforced through performance-based practices and testing. Enhance your performance on the job, in the classroom, or at home by brushing up on your Microsoft Word 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Word Specialist and Word Expert exams.

The Agency Staff Knowledge & Skills Assessment is designed to measure your body of knowledge and then provide a personalized plan of the course selection for career development. The assessment is a multi-faceted process which evaluates your current knowledge as it relates to your position and career growth desires. Weighting is applied with a greater value placed upon areas showing the most need for improvement regarding course content. At the completion of the assessment you will receive a Personalized Virtual University Course Schedule Plan. This plan gives suggested courses in order of prioirty to allow you to tailor your continuing education in the manner that is most beneficial for you.

Learn the 4 key components for effective speaking, and how to apply them with your own style and content. Learn the 4 key components for effective speaking, and how to apply them with your own style and content.